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Engage your audience with SMS reminders | Engage & Remind Moments | OpenMarket

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Engaging and Reminding Moments

Customers grow to love empathetic help and reminders. Customer experience is about being there for your customers – even when they don’t know they need you.

Engaging and Reminding Moments

Customers grow to love empathetic help and reminders. Customer experience is about being there for your customers – even when they don’t know they need you.

Send appointment/check-in reminders

Remind your customers when you’re meeting next – and make sure they turn up when you’re expecting them to.

 

Automate reordering

Make it easy for customers to reorder common purchases. You send them a text. They send you a one-word response. Simple.

 

Simplify subscription and package pick-ups

Your customer’s order has arrived but they’ve forgotten all about it. Sending an automated text is the best way to share the good news quickly.

 

Welcome new customers

New customers sometimes need onboarding. SMS is a cheap and unobtrusive way of signposting useful information.

Appointment reminders

When your customers miss appointments, you miss out on revenue. Automated text reminders can help with that.

How many calls does your call center take per month (on average)?

How much does it cost to manage each call (average is between $6-$8)?

Impact level

The financial impact of text messaging depends on its execution.
Use the slider to see typical rates of ROI.

*On average, automated text conversations replace 10 to 20% of calls.

Min

Avg

Max

Total cost of
current call volume

Reduction in
call volume

Cost savings of reduction in call volume

Engage and remind your customers using SMS and RCS

Explore use cases that let you reach your customers at precise moments with SMS, MMS and RCS channels.

Introducing indigo

Introducing indigo™ – a multichannel messaging platform that makes it easy to plan, design and launch entire SMS, MMS and RCS campaigns – with or without the help of developers.

Let's talk

Questions about pricing? Want to put our APIs to the test? We’re here for you.

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