The Empathetic Interaction™ eBook
The world’s most customer-obsessed brands are using A2P SMS messaging right now to connect with customers at exact…Learn more
We work with hundreds of customer-first enterprises and organisations – including four of the world’s ten biggest brands. Here are a few of their stories.
FICO started using SMS authentication to help their banking clients fight customer fraud.
With just a simple text, an individual could verify their identity with their bank and continue with their transaction (or block a fraudulent one).
Results were spectacular – with one client seeing a 35% reduction in fraud-related losses.
Resort giant Club Mahindra built a custom A2P SMS workflow to gather feedback from guests staying in their 40+ luxury resorts.
By sending the right message at the right time, they saw customer engagement lift 140%. And they gained a raft of new insights to improve the customer experience.
Philips combined the Internet of Things and SMS messaging to create a scalable e-Alert system for their MRI scanners.
When a machine is at risk of breaking down, it sends a warning text to an engineer. The result: fewer delays for patients needing urgent scans, and less money spent on repairs.
The largest chain of branded hotels in India used the Mobile Engagement Platform to design a text-based concierge service.
Feedback rates quadrupled and 67% of guests rated the service positively.
Customer-obsessed Virgin Trains helps their passengers avoid crowd surges at London’s busiest station – by sending texts notifying them of their train’s departure platform, minutes before they’re announced.
People love that.